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1ClickPrint Company Policies

Terms, Conditions and Refund Policy

As each 1ClickPrint product is custom made to each customer's order we unfortunately cannot offer a refund unless the product does not match the order or is faulty.

If your order does not match your order please contact us so that we can arrange returning your products.

Please remember that whilst we endeavour to make sure your product is as accurate as possible quantities and paper weights are subject to a 10% margin of error. Print sizes are subject to 3mm margin of error on each edge.

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to delivery goods nor can we accept any consequential loss incurred by the customer by any action or inaction on the
part of 1ClickPrint or any agent acting on behalf of 1ClickPrint.

Unless specifically agreed, all invoices are payable immediately. Should different payment terms be agreed and the customer does not make full and final payment within those terms then 1ClickPrint reserves the right to pass this debt to a third party for collection. Should this debt be passed to a third party then any fees incurred will be passed on to the customer.

Due to sheer volume we are unable to return any media sent to us containing artwork so please remember to send us copies that you don't need returning.

 

 


 
 
 

25th Nov - VAT Changes

As of Monday the first of December 2008 we will be lowering our VAT rates on all normal rated VAT products to 15% from the current rate of 17.5%. Most of our products are zero rated for VAT and the government have confirmed that there are no changes to these products.

We will be appling the changes just after Midnight on the 1st of December. The website may be unavailable or behaving strangely for a couple of minutes during than time so please avoid using it between 12:00 Midnight and 12:15 AM if possible.

Any orders that are placed during this time will be throughly checked buy our front office staff to make sure that they are correct in order to ensure that customers don't accidentally recieve an incorrect order.

Most of our customers will be left fairly unaffected by the changes as they are business customers who can claim the VAT back or they are individuals / none VAT registered businesses who are buy products that are zero rated for VAT such as flyers or booklets.

Our sister site 1ClickCanvas will also be unavailable during the same period whilst perform the same VAT updates.

Yours,

Robert Butler
Head of Operations
25th November 2008

1st December - New VAT Rates / Chrinstmas Cut Offs

As of the 1st of December the UK government introduced a new, temporary, VAT rate of 15%. This will run from the 1st of December 2008 until the 31st of December 2009 and repaces the old 17.5% rate of VAT.

Most of our popular printing products are zero rated for VAT (flyer printing, booklet printing) and so are unaffected by the changes. However all products that are subject to the full rate of VAT have now been updated.

If you have any questions about the way these changes affect you please don't hesitate to give us a call.

Christmas cut offs

Flyer Printing - Wednesday 17th December
Litho Printing - Wednesday 10th December
Digital Printing - Thursday 18th December
Canvas Printing - Monday 22nd December
T-Shirt Printing -
Thursday 18th December

As ever we will be extending our working hours to ensure that we can accept your print orders as late as possible, so if you miss the deadline please do not hesitate to call us & we will do our very best to help.

Yours,


Jamie Turner
Director of online sales
1st December 2008

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